Project for Halmstad Universitys
inside pages - Insidan

Our client was responsible for research support at HH.se and we were given a brief with the task of redesigining the support pages for the multi-stage reseach application process. We started our research by interviewing researchers about their experience with Insidans support pages. We found that most would prefer to ask a collegue for help as the support pages were confusing. With this knowlegde it was clear that we had to do something about the layout of the information - it was all on one page, one big text file! We sketched some potential designs for the layout and sent them out to a group of researchers by survey. We then performed a heuristic evaluation of a walkthrough of the application process. From the feedback we chose a design to work with and built up a new structure for the support pages, with each step of the process in a header section with under categories falling out beneath when clicked on.
We designed the simplified step-by-step process navbar to make the process easy to understand and prevent researchers from getting lost on the page. Then the relevant information was rewritten and displayed underneath in a clear and concise way, making it easier to read and understand.